Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: 17 August 2026
Papa Diaries is an online jewellery store currently delivering within Malta.
1. Delivery Area
At present, orders placed through the Papa Diaries online store are available for delivery within Malta only.
Orders to countries outside Malta are not currently supported through our online checkout.
2. Delivery Charges
Available delivery options and the applicable delivery charge, if any, will be displayed during checkout before you complete your purchase.
No additional delivery charge will be added after an order has been confirmed unless this has been separately agreed with you.
3. Delivery Time
We aim to prepare and deliver orders as promptly as reasonably possible.
Where an estimated delivery timeframe is provided during checkout or communicated to you after ordering, this should be treated as an estimate unless a specific delivery date has been expressly agreed.
In accordance with applicable consumer law, orders will be delivered without undue delay and, unless another delivery period has been agreed, within the legally applicable maximum delivery period.
4. Local Delivery Arrangements
For deliveries that require a mutually suitable delivery time, Papa Diaries may contact you using the contact information provided with your order.
Please ensure that your delivery address and contact details are correct when placing your order.
5. Delivery Delays
Occasionally, delivery may be delayed due to circumstances outside our reasonable control.
If a significant delay occurs, we will make reasonable efforts to inform you.
Your statutory rights concerning delayed or undelivered goods remain unaffected.
6. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information.
If an order cannot be delivered because incorrect or incomplete information was provided, please contact us so that we can determine whether redelivery can be arranged.
Additional reasonable delivery costs may apply where a second delivery is required due solely to incorrect information provided by the customer. Any such charge will be communicated before redelivery is arranged.
7. Damaged Orders
If your order appears to have been damaged during delivery, please contact us as soon as reasonably possible at:
papadiaries@outlook.com
Please provide your order number and photographs of the item and packaging where appropriate.
8. Missing Orders
If you have not received your order within the expected delivery period, please contact us at:
papadiaries@outlook.com
We will investigate the delivery and assist you accordingly.
9. Risk During Delivery
Where Papa Diaries arranges the delivery carrier or delivery service, responsibility for the goods remains with us until the goods are delivered to you, subject to applicable law.
10. Contact
For delivery enquiries:
Papa Diaries
Email: papadiaries@outlook.com
Malta